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F.A.Q. Frequently Asked Questions

These are some of my most frequently asked questions – if you have any other questions, please email us at shop@proudlydesigned.com

All items can be returned or exchanged if they have not been used. Upon return the goods will be inspected and a refund made within 14 days (excluding the original delivery charge). If you wish to return an item, you must contact PD (shop@proudlydesigned.com) within 5 business days of receiving the parcel. All goods returned must be as new, unused and in their original packaging. With the exception of faulty items or goods damaged in transit, please note that you will need to cover the return postage.

To return a product to PD simply follow these easy steps:

  1. Contact us by email at  shop@proudlydesigned.com within 5 business days of receiving the parcel. Include your name, address and the order number.
  2. Pack all items with your invoice in their original packaging. Please ensure that the packaging is secured, as I will not be able to make a refund for items damaged in return transit.
  3. Ship to:  PROUDLY DESIGNED, Gen. Jakuba Jasinskiego 10, 30-815 Krakow, Poland
  4. PROUDLY DESIGNED is not liable for lost returned parcels. It’s recommended that you obtain a certificate of posting in case the parcel fails to reach PD. We advise you to insure the package in case it is damaged in transport.
  5. Once received, PD will inspect the goods within 3 business days from the date received and if their condition matches our requirements (that is: “as new, unused and in their original packaging”), a refund will be made within 14 business days. We will send you an email              confirming your exchange or refund.
  6. Please note that any return shipping costs will be covered by you.

 

In that case, the parcel is automatically shipped back to us and you are responsible for covering the cost of the return shipping.

Yes, we offer worldwide shipping.

The cost of shipping depends on the destination, shipping option and weight of the parcel. The shipping cost will be calculated at checkout.

PROUDLY DESIGNED products are made by hand only after an order is placed and can’t be shipped immediately. For this reason, once the payment is received, it takes 5-10 business days for us to send the package from our studio.

Adding items to an order, changing delivery address and other modifications can be made within 24 hours from the online order confirmation.

Cancellation of orders can be made within 24 hours of your online order confirmation. Later cancellations are not accepted, due to (work on orders start once payment is posted and the work may be in progress).

All payments are made via PayPal (VISA, MasterCard and Maestro credit and debit cards are accepted) or bank transfer. Please select your preferred payment option at checkout. You can pay in one of PLN, USD, EUR, GBP currencies.

You can email us at shop@proudlydesigned.com.

Yes all items are made Krakow, Poland.